ABN 19 604 344 064
Cloudstand Cloud Based Services
as of 1st April 2015
Cloudstand, acknowledges and respects the significance and importance of protecting and maintaining the privacy of all information provided to us by our clients and users. In the process of providing our services, we do have to collect some personal information in order to provide an efficient online service, but also in order to interact and communicate with them at appropriate times during the provision of our services.
Cloudstand obtains personally identifiable information only if we believe the information is relevant to our relationship with a client or to assist us in creating a relationship with a user. We obtain personally identifiable information about clients or users, directly from that client or user whenever possible, primarily in the course of providing them with products, information and services. If at any time Cloudstand obtains personally identifiable information from third-party sources, we will only use reliable and legitimate referral sources.
Our systems make a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing or email activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.
In the case of our email systems, email logs are recorded, which include the email addresses of recipients and senders, originating and receiving servers, time of transmission and receipt and the success or otherwise of receipt/delivery). This information is recorded to assist in maintenance and troubleshooting of email accounts and to track any attempted unauthorised use of our email systems, such as spamming and malware transmission.
We do not provide any information to anyone in respect of the email logs except in the case of where we are legally compelled to do so and (where an email user is an an employee of a client that is a company, where the authorised company representative has requested such information for maintenance or troubleshooting purposes with regard to the services we provide.
Use of Personal Information
Cloudstand uses personally identifiable information to respond to our clients or users and to make decisions about the products and/or services. Apart from the above, Cloudstand does not collect or pass on any of this information to any other party.
Cloudstand may be required to disclose personally identifiable information by law or compulsory legal process.
Under no circumstances will we sell your individual personal information to any third party, however in some circumstances, Data which DOES NOT identify any individual user, may be given or sold in aggregate, to one of our clients.
Cloudstand uses reasonable administrative, technical, personnel, and physical measures to safeguard personally identifiable information in its possession against loss, theft, and unauthorized use, disclosure or modification. Any information that we store about you is protected from unauthorised access through the use of firewalls, secure passwords and sign in processes.
Access, Correction and Deletion
Whenever possible, Cloudstand will permit clients and users, the right to see the personally identifiable information that Cloudstand has collected from them, in order for them to correct any information that may be incorrect and / or to instruct it to delete the information from its files.
Alternatively, we may be contacted at the contact numbers and addresses set out on our website at https://www.cloudstand.com.au
If you require further information as to privacy in Australia and your rights to privacy, an authoritative site is that operated by the Privacy Commissioner at www.privacy.gov.au